Role-play services
Role-play is an experiential learning process that simulates real-life situations in a safe environment. It gives people a better understanding of how they are perceived by clients and colleagues, and so is a catalyst for positive change in attitude and behaviour.
It is particularly effective in situations where individual coaching is unfeasible or inappropriate; for example, where large numbers of people are involved, or where there is a specific requirement to bond teams or establish a shared perspective around a given situation.
Our approach is rooted in helping people work through complex situations by providing challenging simulations and incisive, sensitive feedback.
Each project is entirely bespoke to the client so as to meet clearly defined aims and objectives. We work with real life situations and material from the work place, rather than demonstrating unrealistic scenarios.
Our scenario-based experiences develop people’s awareness and facility in the following areas:
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having a positive impact
building relationships
listening and responding
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observing and understanding behaviours
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developing a balanced perspective of a situation
These feed the individual’s confidence, assertiveness and skills in interaction, thus enhancing performance in:
client meetings
customer service
team activities
managing others
networking
communicating on the telephone
interviews
negotiation
We specialise in the application of role-play in three principal areas:
Development: uses role-play for learning through experience, through a process of application, feedback, re-application.
Key elements:
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Specifically designed scenarios
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Continuity
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Consistency for all participants
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Constructive and incisive feedback
Developmental workshops
Assessment: uses role-play for assessment or examination.
Key elements
Animation: uses elements of live theatre for animating ‘hot topics’. The benefits can range from provoking response and engaging attitudes to providing entertainment and interaction. It can be used in a wide variety of formats, including:
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Single issue training e.g. performance reviews; customer service; skills training
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Awareness raising e.g. diversity; culture change; core values
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Conference animation
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Corporate training and messaging video
We only use experienced role-players (all experienced professional actors), scriptwriters and directors who are:
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Business aware with sector knowledge and wholly credible at all management levels
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Carefully selected and professionally trained
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Highly motivated, creative thinkers who are innovative in their approach
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Incisive, perceptive and constructive in their feedback with clear analysis
 Testimonials
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Their insight into behaviours was invaluable when reviewing the situations and providing feedback to our leaders. A real learning experience, which we will use again.
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We couldn’t do it so consistently in-house.
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As well as the authenticity in the portrayal of the roles, the actors are far more adaptable than internal staff in switching between roles and in responding realistically to the various styles used by our managers.
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